वापसी, विनिमय और वापसी नीति

At Happy Moments, every outfit is carefully curated and undergoes strict quality checks before dispatch to ensure the highest standards of craftsmanship and quality.

We want you to love what you receive. If the size or colour isn't right, you may request an exchange within 7 days of delivery, provided the piece is unworn, unwashed, and returned with all original tags, packaging, and accompanying items intact.

• Exchanges are offered for size and colour of the same piece, subject to availability.
• One exchange per item. Once a piece has been exchanged, the replacement is final.
• Return shipping for size or colour exchanges is borne by the customer.
• All components of a set must be returned together, including dupatta, bottoms, potli, or any accompanying accessories.
• If your preferred size or colour is unavailable, we will issue store credit of equal value, valid for 6 months from the date of issue.
• Apart from the two circumstances set out below, cancellation before dispatch and our inability to fulfil an order, we do not offer cash refunds.

For reasons of hygiene, resale condition, and the handcrafted nature of our pieces, the following are not eligible for exchange:

• Sale and discounted items. All pieces purchased on sale, at a discount, or using a promotional code are final sale.
• Unstitched suits and dress material that have been cut, measured into, or given for stitching. These may be exchanged only in their original, uncut condition.
• Any piece that has been altered, tailored, shortened, or restitched in any way.
• Pieces returned worn, washed, stained, perfumed, or without their original tags and packaging.
• Incomplete sets where one or more components are missing.

Every returned piece is inspected on arrival. If it does not meet the conditions above, we will return it to you and the exchange will not be processed.

You may cancel your order at any time before it has been dispatched. Simply message us on WhatsApp at +91 74004 95007 or email hello@happymomentsindia.co.in with your order number, and we will cancel it and issue a full refund to your original payment method within 5 to 7 working days.

Please note that we prepare and dispatch orders quickly, often within a day or two, so do reach out as soon as possible. Once an order has been dispatched it cannot be cancelled, as the piece is already in transit. If it isn't right when it arrives, our 7-day exchange applies.

In the rare event that we are unable to process or dispatch your order, for example if a piece is found to be flawed during our final quality check or is no longer available, we will inform you promptly and issue a full refund to your original payment method within 5 to 7 working days. Where possible we will first offer you an alternative piece or store credit, but the choice is entirely yours.

Every product is thoroughly inspected before packing and shipping. In the unlikely event you receive a damaged or incorrect product, contact us within 48 hours of delivery with an unboxing video and clear photographs. Once verified, we will arrange an exchange or replacement at no cost to you, including return shipping.

All timelines below are counted from the date your order was delivered.

• Within 7 days — raise your exchange request. Message us on WhatsApp at +91 74004 95007 or email hello@happymomentsindia.co.in with your order number and a photograph of the piece.
• By day 10 — dispatch the piece and share the courier name and tracking number with us. We are unable to keep an exchange open without tracking details.
• Within 20 days — the parcel must physically reach us. Exchanges received after this window cannot be processed and the piece will be returned to you.

Please use a tracked courier service. Until the parcel reaches us it remains the customer's responsibility, and we are unable to process an exchange for a parcel lost in transit.

Your replacement piece will be dispatched within 3 to 5 working days of us receiving and inspecting the returned item.

Please refer to our Size Guide before ordering. If you're between sizes or unsure, message us on WhatsApp at +91 74004 95007 and we'll help you choose before you buy. Should the fit still not be right, our 7-day exchange applies.

Exchanges are available on domestic orders within India only. International orders are final and are not eligible for exchange, return, or refund. Any customs duties, import taxes, or additional charges levied by the destination country are the customer's responsibility and are not included in the order or shipping price.

Slight variations in colour, texture, embroidery, print placement, or embellishments may occur due to photography, screen settings, and the handcrafted nature of the product. Such variations are natural and are not considered defects, and so are not eligible for a free replacement. You are, of course, still welcome to request a colour exchange within 7 days under the terms above.

For any questions or assistance, feel free to contact us:

Email: hello@happymomentsindia.co.in

Phone / WhatsApp: +91 74004 95007